This is a high visibility position in our Plano office. We need a caring professional, currently in a client-facing role, who is passionate about providing a high level of service to both Quiddity’s external and internal customers. You will be one of the first people greeting visitors by phone or in person, so a welcoming attitude is key.

• This role requires someone who is outgoing and enjoys initiating face to face greetings and interaction since you are the primary contact point for callers and visitors.
• Use Microsoft Teams phone system (or similar) to answer, transfer calls or take messages. Assist Callers with basic corporate knowledge i.e. addresses, locations & contact information. Maintain welcoming environment and follow guest protocols including ID verification and staff notification.
• This is a support position which requires juggling multiple tasks simultaneously, solving problems and fulfilling requests for assistance while maintaining a friendly, accommodating, and welcoming demeanor to all who enter the front desk area.
• Maintain and update multiple office directories and calendars.
• Coordinate mail handling functions, including sorting and forwarding incoming mail, and scheduling pick-up and delivery of express mail services such as overnight and same-day delivery.
• Schedule and maintain conference rooms for meetings and equipment. Provide conference room and meeting information for visiting staff and attendees. Place and receive meal and catering orders.
• Help maintain logs, including key card/key logs, vehicle pick-up and drop-off logs, and others as directed. Coordinate, when necessary, access requests with building management.
• Manage supply requisition for departments and maintain relevant correspondence with facilities on building and maintenance-related requests.
• Ensure coverage by training relief staff on phone and protocols for answering calls, greeting visitors, and handling mail services.
• Help with the planning of company-related social events.
• Provide general administrative help to other departments i.e. copying, filing, organizing, and sorting. Under direction, provides backup for other administrative assistants and business services with correspondence, reports, or other projects.
• Use and maintain equipment, including computers, copy machines, and postage machines.
• Coordinate with facilities and IT for the purchase, implementation, and repair/troubleshooting of equipment.

• High School Diploma or equivalent
• 3+ years of work experience is preferred
• Proficient in Microsoft office, particularly Outlook and Excel.
• Familiarity with cloud-based social media applications.
• Microsoft Teams phone system experience or equivalent.